Frequently Asked Questions

Yes, however residents are responsible for painting the walls back to the original color at move-out.

Yes, residents can install a satellite dish at their apartment. Please contact our team for more information.

Schedule a tour online or call us. After submitting an online request, our team will confirm your appointment. Note: All guests 18+ must bring a valid government-issued photo ID and verify their ID before touring.

We offer 1 and 2 bedroom homes at our community. Visit our Floor Plan page to view our pricing and availability.

Our property is designated as a smoke-free property. The only areas where smoking is permitted, are the parking lots and pool area. You must dispose of your smoking material properly. We will issue a Lease Violation and a fine if you violate this policy.

Yes, we offer an after-hours courtesy patrol. To request assistance, call the office number and follow the prompts to leave a voicemail with your complaint details, apartment number, and phone number. The courtesy officer will receive your message and respond as soon as possible.

Yes, Wind River Crossing offers on-site recycling as well as composting canisters throughout the community.

We do not offer furnished apartments, but can recommend CORT for furniture rentals.

Yes, we have a 24-hour fitness center available for resident use.

Yes, Wind River Crossing is home to a sparkling pool! The pool is open 10am to 10pm and is located behind the clubhouse.

Each home is equipped with fantastic amenities. such as patios/balconies, large walk-in closets, washer/dryer hookups, and more! Visit our Amenities page to view the full list of home amenities available.

Wind River Crossing has Amazon Hub lockers for delivery packages! These lockers are available 24/7 for you to pick up your packages at any time after they arrive. The Hub accepts packages from multiple carriers such as Amazon delivery, USPS, FedEx, and UPS. All package couriers are directed to use the Hub. Your package will be delivered to the Hub and you will receive a notification with a one-time pick-up code. At the Hub enter the code on the screen and the door pops open. You will receive an email with a sign-up link. Sign in with your Amazon account or sign up for a free account. Then you will be ready to pick up your packages at the Hub.

Visit the Department of Energy website at https://afdc.energy.gov/fuels/electricity-locations to locate nearby charging stations.

The closest schools to our community are Davis Elementary, Murchison Middle, and Anderson High. Other schools include International Montessori Spanish Immersion and Austin International School.

The closest airport to Wind River Crossing is Austin-Bergstrom International Airport.

The closest dog park to Wind River Crossing is The Tucker Bowhart Dog Park.

The closest grocery store to Wind River Crossing is H-E-B.

The closest hospital to Wind River Crossing is Ascension Seton Northwest Hospital.

The closest shopping center to Wind River Crossing is The Arboretum.

After an application is approved, each leaseholder will receive an email with instructions to review and electronically sign the lease.

Residents may break their lease at any time. However, they will be responsible for any applicable early termination fees outlined in the lease agreement.

Guests not listed on the lease may not stay for more than 7 days in a single week or more than 14 days in any given month.

Yes, leaseholders must inform the office staff if a guest stays for more than 14 days in any given month and must be added to the lease.

Yes. Residents must obtain and maintain renter’s insurance with a minimum of $100,000 personal liability coverage during the term of their lease. If the resident has an pet, their policy must cover pets and animal bites. If the resident does not have renter’s insurance, they may contact ResidentShield, a leading insurance company that offers high quality, low cost insurance protection to residents of our community. More detailed information about ResidentShield can be found at www.residentshield.com or by calling a licensed agent at (800) 566-1186.

Residents also have the option to get coverage through a different third party provider. If a resident elects to obtain coverage from another insurance carrier, they will be required to provide the declarations page for their policy, including the name of their insurance company, the policy number, the effective and expiration dates of the policy and ensure that our property and information below is listed as an Additional Interested Party on the policy:

If we do not receive an updated Renter's Insurance Policy, the resident will be enrolled in our Master Insurance Policy and will have a recurring monthly lease charge to cover the home only. This policy does not insure your personal property within the home.

We offer short lease terms, starting at 1 month.

At Wind River Crossing, our lease terms range from 1 - 15 months.

Once an application is approved, a leasing team member will email a welcome letter outlining the first payment, which may include: prorated rent, deposits, and any applicable fees, along with other important move-in information.

Security deposits are refundable, however any deductions for final utility charges, cleaning, or damages beyond normal wear and tear may be applied. Once those charges are processed, any remaining balance will be refunded to you.

Rent is due by the 1st of each month.

Yes! Our community uses the Westdale Living Mobile App, available on Google Play and The App Store.

Through the app, residents can make payments, create maintenance requests, and get notified of announcements and calendar events when push notifications are enabled.

Residents can access the portal online at www.westdaleresidents.com or through the Westdale Living Mobile App, available on Google Play and The App Store.

No, exotic pets are not allowed. This includes, but is not limited to, livestock, poisonous reptiles, amphibians or fish, snakes, birds of prey, insects, arachnids, and rodents (except for hamsters, guinea pigs or gerbils.)

Yes, Wind River Crossing is a pet-friendly community. Please reference our pet policy on the Amenities page or contact us for more information.

We allow 2 pets per household.

Our pet-friendly community offers amenities like pet waste stations and a pet park to keep your furry friends happy. Contact our leasing team for details on pet restrictions or additional pet-related amenities!

Visit the Department of Energy to locate nearby charging stations: https://afdc.energy.gov/fuels/electricity-locations

All parking is complimentary at Wind River Crossing!

No vehicle registration is required for visitor parking. Parking for visitors is available on a first-come, first-served basis.

Parking at Wind River Crossing is available on a first come, first served basis.

Motorcycles may be parked in a normal parking space.

Visitors can park in any open parking space in our community.

The total gross income of all applicants must not fall below three (3) times the amount of rent you will be required to pay, considering any state, federal or local assistance, benefits, or subsidies you receive. The income requirement may be modified if required by federal, state, or local government subsidy or financing programs. A guarantor or additional deposit may be required if the income requirements are not met. All applicants are subject to approval through ScreeningWorks, the community’s third party applicant screening agency. Screening criteria will be applied uniformly and in a manner consistent with all applicable laws, including state and federal housing laws, federal fair credit reporting laws, program guidelines and administrative rules. Approval of all applicants are based on an empirical system that incorporates multiple credit factors along with other non-statistical factors to determine overall applicant worthiness.

Applicants are required to verify income by completing an income verification step provided in the applicant portal after the application is submitted. Applicants can connect a bank account or connect directly to a payroll provider. In some cases, your employer may automatically provide salary information through The Work Number. Self employed applicants must either connect a bank account, provide a financial statement prepared by a CPA, or provide the previous year’s W9. Newly employed applicants must provide an official offer letter including salary and start date from the employer.

A valid government-issued photo identification is required as part of the application process. The following are acceptable forms of identification:

Group A Primary Acceptable ID

• Valid driver's license from a U.S. state
• Federal or state ID card
• Military ID card
• U.S. passport or card
• Permanent Resident Card

• Foreign Passport with one of the following:
  • Valid copies of Temporary I-551 Employment Authorization
  • Form I-20
  • Form I-94
  • Form I-485

Yes, applicants can have a guarantor. The guarantor must meet the qualifying criteria and have a gross income that is 5x the rent amount. Guarantors are for first-time renters and people who do not qualify for income only.

All applications MUST include everyone who will be living in the apartment, including those under the age of 18 and guarantors (if applicable). Those over the age of 18 MUST be listed as a leaseholder. During the application process, the primary applicant will be prompted to invite, via email, all persons 18 and older to complete an individual application. For anyone under 18 years of age, only name and date of birth need to be entered.

If an application has not yet been approved by the leasing office, applicants can log into the Application Portal, and invite any additional roommates to complete their individual application. Be sure to contact us to let us know when a new roommate has been added to ensure they are included in the approval process. Note: If an application has already been approved, please contact the leasing team directly.

Unfortunately, all applicants over the age of 18 must meet our standard Qualifying Criteria to be able to move forward in the application process.

Any outstanding charges can be paid through the Applicant Portal.

We will contact you as quickly as possible! We know that you’ll be waiting to hear from us and our goal is to make this a fast and easy process for you.